All returns for a refund are subject to a 15% restocking
fee.
Removal or alteration of a product's serial number or serial
number sticker will automatically void your MTComputers
Return Policy. Products that are returned to MTComputers
with a missing, damaged or altered serial number will be
refused RMA service and returned to you.
Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 30 Days
This is our Detailed Standard Return Policy. Unless another
return policy is indicated, products sold by MTComputers.com
are covered by this Standard Return Policy. Merchandise
under this Standard Return Policy may be returned a) within
30 days of the original invoice date for a refund, or b)
within one year of the original invoice date for a
replacement of the same item. All returns require an RMA
(Return Merchandise Authorization) number. All items
returned for a refund are subject to a 15% restocking fee.
Many manufacturers offer additional factory coverage. With
regard to such, you should contact the manufacturer of your
item directly for information regarding eligibility and
specific Terms and Conditions.
Limited 30-Day Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days
This is our Detailed Limited 30-Day Return Policy. Items
covered by this policy (products for which MTComputers.com
states "This item may be returned for a replacement or
refund within 30 days only") must be returned to
MTComputers.com within 30 days of the invoice date for this
policy to apply. Additional coverage, if any, is provided
solely by the product's manufacturer (as indicated by such
manufacturer).
Limited Non-Refundable 30-Day Return Policy
Return for refund within: non-refundable
Return for replacement within: 30 days
This is our Detailed Limited Non-Refundable 30-Day Return
Policy. Products that state "This item is covered by
MTComputers.com's Non-Refundable 30-Day Return Policy", or
items labeled as “Non-refundable” (or similar labeling) must
be returned to MTComputers.com within 30 days of the invoice
date for this policy to apply. Products covered by this
return policy may only be returned for a replacement of the
same item.
Processors (CPUs) Return Policy
Return for refund within: 7 days
Return for replacement within: 30 days
This is our Detailed Processor (CPU) Return Policy.
Physically damaged CPUs cannot be returned to
MTComputers.com.
Improper installation of CPU fans and/or improper clocking
may cause CPUs to chip. CPUs that are chipped, burnt or have
bent/broken pins are considered physically damaged and
cannot be returned for refund or replacement. Physical
damage includes (but is not limited to) improper handling
and any other type of damage sustained by irregular use.
MTComputers.com encounters bent pins regularly when
inspecting physically damaged CPUs. Forcing a processor into
position will not solve an installation problem and may void
your MTComputers.com return policy. Buyers requesting a
refund may have to pay a 15% restocking fee. MTComputers.com
will not cross-ship replacement CPUs.
Desktop PC, Notebook, and Tablet PC Return Policy
Return for refund within: non-refundable
Return for replacement within: 30 days (defective items
only)
This is our Detailed Desktop PC, Notebook and Tablet PC
Return Policy. Under this policy all Desktop
PCs/Notebooks/Tablet PCs are non-refundable, and this
supersedes all other return policies. There are NO
EXCEPTIONS to this policy. Any Desktop PCs/Notebook/Tablet
PC that is deemed defective may be returned for a
replacement within 30 days only, but a request for refund
will not be granted. If a Desktop PC/Notebook/Tablet PC is
returned for a replacement, but no problems are found, the
Desktop PC/Notebook/Tablet PC will be returned at your (the
buyer's) expense. You should be certain in your decision to
purchase a Desktop PC/Notebook/Tablet PC and must agree to
this policy before completing your order. By confirming your
order, you indicate your agreement to this policy.
A defective Desktop PC, Notebook, or Tablet PC that is
returned for a replacement may be repaired or replaced at
MTComputers.com's discretion, unless otherwise required by
law. We strive to uphold our standard RMA processing time
for these types of items; however, in some situations the
item must be sent to the manufacturer for repairs.
Unfortunately MTComputers cannot expedite the RMA repair
process in these situations, as we must abide by the
manufacturer's established processing time. If you have a
question regarding a Desktop PC, Notebook, or Tablet PC RMA,
please contact our Customer Service Department.
Consumable Items Return Policy
Return for refund within: non-refundable
Return for replacement within: 30 days (item must be sealed
& unopened)
This is our Detailed Consumable Items Return Policy.
Consumable items are items such as Printer Ink and Toner
Cartridges, CD/DVD Media, Paper Products etc. that are
consumed once they are used. Consumable Items can be
returned within 30 days of the invoice date if and only if
the item is sealed and unopened in its original retail
packaging. These items are not eligible for RMA through our
online RMA system. Please contact our Customer Service
Department via Live Chat, Email or Phone for RMA information
regarding consumable items.
Open-Box Items
Return for refund within: 15 days
Return for replacement within: non-replaceable
This is our Detailed Open Box Item Return Policy.
MTComputers.com often sells items that are listed as
"open-box." Because these items are sold at greatly reduced
prices, they bear this limited 15-day refund-only return
policy through MTComputers.com. Such items can only be
returned within 15 days of the applicable invoice date.
MTComputers.com cannot provide replacement service for these
items, as their stock is limited. The entire risk as to the
quality and performance of these items is with the buyer.
These items have been tested for functionality, but may have
superficial physical defects including (but not limited to)
scratches, dings or dents. Should these items prove
defective following their purchase, the buyer (not the
manufacturer, distributor, or MTComputers.com) assumes the
entire cost of all necessary servicing or repairs, unless
otherwise required by law. These items are not covered by
any 30-day satisfaction guarantee.
If you purchase an Open-Box product you will receive an OEM
BAREBONE item, meaning you will only receive the item
itself. Accessories are NOT INCLUDED with Open-Box products,
even if the missing accessory is required for the item to
function properly.
Software Return Policy
Return Retail Software for refund within: 30 days (must be
unopened)
Return OEM Software for refund within: non-refundable
Return Defective (Retail or OEM) Software for replacement
within: 30 days
This is our Detailed Software Return Policy.
Opened Retail or OEM software can only be returned for
replacement, and replacement RMAs will only be honored if
the returned software is defective or damaged.
Retail Boxed software may only be returned for refund within
30 days of the invoice date if the packaging is unopened and
factory sealed. No software returns will be accepted after
30 days.
OEM software is non-refundable once purchased and delivered.
OEM versions are intended for system builders only and
cannot be transferred to another PC once installed.
Purchasers of this software are required to comply with the
terms of the applicable System Builder License, including
responsibility for providing all end-user support.
MTComputers.com is not responsible for system/software
incompatibility, and incompatibility issues do not qualify
software as damaged or defective. Customers are encouraged
to contact the respective software publisher for answers to
technical questions, such as minimum system requirements,
prior to purchase.
Bulk Item Return Policy
Return for refund within: non-refundable
Return for replacement within: non-replaceable
This is our Detailed Bulk Item Return Policy. Bulk Items
(including but not limited to such items as Air
Conditioners, Home Entertainment Systems and Refrigerators)
cannot be returned to MTComputers.com for refund or
replacement service. Therefore, you are urged to carefully
examine the box your bulk item ships in before signing for
the package. Should you observe any damage to the shipping
box, or if the wrong product was sent, you must refuse
delivery while the shipping courier is still on the
premises. The item will be returned to MTComputers.com and
you will be refunded the full amount, including applicable
shipping costs and tax.
If you determine upon inspection that the condition of the
shipping box is satisfactory, an adult is required to sign
the shipping courier's release form to complete delivery. By
signing this release, you are acknowledging and agreeing to
MTComputers.com's Policy and Agreement, understanding that
you cannot return the television to MTComputers.com and that
the condition of the delivery meets your expectations. After
delivery, please read all included documentation and/or
contact the manufacturer directly to determine applicable
warranty coverage, if any.
Manufacturer's Warranties
Return for refund within: non-refundable
Return for replacement within: non-replaceable
MTComputers.com does not offer any express warranties.
However, many of the products available through
MTComputers.com are covered by Manufacturers' Warranties. If
a product is covered by a manufacturer's warranty, it will
be stated on that product's web page. Manufacturers'
warranty details are typically available at the
manufacturer's website; click here to see a list of the
manufacturers whose items we carry. Detailed manufacturer
warranty information can also be obtained for free by
contacting our Customer Service department. Please note that
products in this category are non-refundable unless
otherwise indicated.
Products that state "This item can be returned to the
product manufacturer only" must be returned directly to the
product manufacturer for repair or replacement, unless
otherwise required by law. For these items, the warranty
policy provided by the product manufacturer explicitly
requires that any returns, repairs etc. be requested and
processed directly by the consumer (or "end-user") of the
item.
LCD Monitor Limited Non-Refundable 30-Day Return Policy
Return for refund within: non-refundable
Return for replacement within: 30 days
There must be a minimum of 8 dead pixels to declare an LCD
display defective and eligible for return.
This is our detailed LCD Monitor Limited Non-Refundable
30-Day Return Policy. Products that state "This item is
covered by MTComputers.com's Non-Refundable 30-Day Return
Policy", or items labeled as “Non-refundable” (or similar
labeling) must be returned to MTComputers.com within 30 days
of the invoice date for this policy to apply. Products
covered by this return policy may only be returned for a
replacement of the same item.
MTComputers.com sells many products such as Notebooks and
Monitors that feature LCD (Liquid Crystal Display) screens.
MTComputers.com adheres to the dead-pixel policy that is
observed by the majority of our manufacturers. In order to
declare any product with an LCD screen "defective" and
eligible for replacement or refund through any applicable
MTComputers.com Return Policy, there must be a minimum of 8
(eight) dead LCD pixels.
Television Limited Non-Refundable 30-Day Return Policy
Return for refund within: non-refundable
Return for replacement within: 30 days
There must be a minimum of 8 dead pixels to declare an LCD
display defective and eligible for return.
This is our detailed Television Limited Non-Refundable
30-Day Return Policy. This policy includes (but is not
limited to) CRT TVs, DLP TVs, Home Theater Projectors, LCD
TVs, and Plasma TVs. Products that state "This item is
covered by MTComputers.com's Non-Refundable 30-Day Return
Policy", or items labeled as “Non-refundable” (or similar
labeling) must be returned to MTComputers.com within 30 days
of the invoice date for this policy to apply. Products
covered by this return policy may only be returned for a
replacement of the same item.
For larger shipments: If you determine upon
inspection that the condition of the shipping box is
satisfactory, an adult (age 18 or older) is required to sign
the shipping courier's release form to complete delivery. By
signing this release, you are acknowledging and agreeing to
MTComputers.com's Policy and Agreement, understanding that
you cannot return the television to MTComputers.com for a
refund and that the condition of the delivery meets your
expectations. After delivery, please read all included
documentation and/or contact the manufacturer directly to
determine applicable warranty coverage, if any.
PLEASE NOTE: AIT shipments require that shipping
damage is reported within 48 HOURS of the product’s
delivery.
MTComputers.com sells many products that feature LCD (Liquid
Crystal Display) screens. MTComputers.com adheres to the
dead-pixel policy that is observed by the majority of our
manufacturers. In order to declare any product with an LCD
screen "defective" and eligible for replacement or refund
through any applicable MTComputers.com Return Policy, there
must be a minimum of 8 (eight) dead LCD pixels.
Memory (Modules, USB) Return Policy
Return for refund within: 30 days
Return for replacement within: 90 days
This is our Detailed Memory (Modules, USB) Return Policy.
The following conditions are not acceptable for return, and
will result in your RMA being returned to you:
- Physically damaged Memory cannot be returned to
MTComputers.com.
- Modules that are missing the manufacturer label containing
model number and part number
- Modules that are missing the manufacturer warranty label
- Modules that include a manufacturer-applied heat spreader,
but have had the heat spreader removed
- "Kit" Modules (which contain 2 or more memory modules
packaged together) that are not returned as complete set
- USB Drives, Thumb Drives, Flash Memory, or any related
product that is returned without the cap or protective
casing
All items returned for a refund are subject to a 15%
restocking fee.
Many manufacturers offer additional factory coverage. With
regard to such, you should contact the manufacturer of your
item directly for information regarding eligibility and
specific Terms and Conditions.
Memory Products offering mail-in rebates are not returnable
to MTComputers.com once the rebates have been filed. Be sure
that the product is functional and that you intend to keep
the product before sending in for your rebate. Products
missing UPC codes or serial numbers from the box are NOT
returnable. Only the product manufacturer can replace any
defective item missing the UPC code.
ADDITIONAL RMA TERMS
Physical Damage Policy
Physically damaged items cannot be returned to
MTComputers.com.
Improper installation of CPU fans and/or improper clocking
may cause CPUs to chip. CPUs that are chipped, burnt or have
bent/broken pins are considered physically damaged and
cannot be returned for refund or replacement. Physical
damage includes (but is not limited to) improper handling
and any other type of damage sustained by irregular use.
MTComputers.com encounters bent pins regularly when
inspecting physically damaged CPUs. Forcing a processor into
position will not solve an installation problem and may void
your MTComputers.com return policy.
If you return any physically damaged item to MTComputers.com,
the item will be returned to you at your expense.
Mail In Rebate Policy
Products missing UPC codes or serial numbers from the box
are NOT returnable.
Products offering mail-in rebates are not returnable to
MTComputers.com once the rebates have been filed. Be sure
that the product is functional and that you intend to keep
the product before sending in for your rebate. Products
missing UPC codes or serial numbers from the box are NOT
returnable. Only the product manufacturer can replace any
defective item missing the UPC code.
Combo Specials
Combo Specials include two items that must be purchased
together in order to receive a discount. Combo items may be
returned for replacement within their applicable
MTComputers.com Return Policy Period. If a Combo item is
returned for a refund, the Combo Discount will be voided,
and the discount amount will be deducted from the amount of
the refund. (For example, if your combo discount was $5, and
you return one of the combo items for a refund, the $5 will
be deducted from your RMA refund amount.)
Out-of-Stock (Back-Order) Items
Sometimes items are returned to MTComputers.com after the
product has been discontinued. If MTComputers no longer
carries an item that is sent in for replacement, or if that
item is simply out of stock, the item will be sent to our
Back-Order RMA Department. You will be notified via email
with two options: either MTComputers.com can send you a
comparable replacement item, or a refund of the current
market value of the product will be issued. A
current-market-value refund may not exceed the original
invoice price. If the item is returned within 30 days of the
original invoice date, a full refund will be issued.
Downloadable Software
Downloadable software is non-refundable once the download is
complete. If you have purchased downloadable software, and
did not download the software using the supplied download
link, the software may be “returned” for a refund within 15
days of purchase. In order to process a refund for
downloadable software a Letter of Destruction must be filled
out completely and sent to our Customer Service Department.
Please contact the Customer Service Department to obtain a
copy of the Letter of Destruction.
Limited Non-Replaceable 30-Day Refund Policy
Return for refund within: 30 days
Return for replacement within: non-replaceable
This is our Detailed Limited Non-Replaceable 30-Day Refund
Policy. Products that state "This item is covered by
MTComputers.ca's Non-Replaceable 30-Day Refund Policy", or
items labeled as “Non-replaceable” (or similar labeling)
must be returned to MTComputers.ca within 30 days of the
invoice date for this policy to apply. Products covered by
this return policy may only be returned for a refund.
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